Dashboard

Command Center

Real-time overview across all SaaS platforms

Total Queries1,847+12.4% this week
Open Tickets284+5 since yesterday
Resolved Today63+18% vs yesterday
Active Users (All Platforms)42,819+3.1% this month
Investor Queries13812 pending review
Escalated / Critical9Needs immediate action

Platform Breakdown

W
Wallet SaaS
● Active
18,240
Users
92
Open Tickets
99.8%
Uptime

72% query resolution rate

E
Exchange SaaS
● Active
9,430
Users
74
Open Tickets
99.5%
Uptime

58% query resolution rate

M
Merchant Gateway
● Active
7,821
Users
61
Open Tickets
99.9%
Uptime

81% query resolution rate

C
Custodial Wallet
● Maintenance
7,328
Users
57
Open Tickets
98.1%
Uptime

64% query resolution rate

Recent Queries

View All →
R
Identity verification stuck at level 2
TKT-1042·Ravi Mehta·Wallet SaaS
Open
A
Order book showing stale prices
TKT-1041·Alicia Green·Exchange SaaS
Escalated
M
Webhook not firing on settlement
TKT-1040·Merchant Pro·Merchant Gateway
In Progress
M
Virtual card not activating post KYC
TKT-1039·Mina Torres·Custodial Wallet
Open
Z
FATF travel rule data missing on transfer
TKT-1038·Zhao Wei·Exchange SaaS
Escalated
F
Business verification delay > 5 days
TKT-1037·Felix Brandt·Merchant Gateway
In Progress
N
Withdrawal limit reset not working
TKT-1036·Nadia Osei·Wallet SaaS
Open
C
Card transaction declined in EU zone
TKT-1035·Cartex Ltd·Custodial Wallet
Open

Critical / Escalated Tickets

3 Active
TKT-1041Exchange SaaScritical

Order book showing stale prices

Assigned to John D. · 5m ago

TKT-1038Exchange SaaScritical

FATF travel rule data missing on transfer

Assigned to Lisa M. · 1h ago

TKT-1032Merchant Gatewaycritical

Batch settlement delayed 48h

Assigned to Priya S. · 7h ago