Command Center
Real-time overview across all SaaS platforms
Total Queries1,847+12.4% this week
Open Tickets284+5 since yesterday
Resolved Today63+18% vs yesterday
Active Users (All Platforms)42,819+3.1% this month
Investor Queries13812 pending review
Escalated / Critical9Needs immediate action
Platform Breakdown
W
Wallet SaaS
● Active
18,240
Users
92
Open Tickets
99.8%
Uptime
72% query resolution rate
E
Exchange SaaS
● Active
9,430
Users
74
Open Tickets
99.5%
Uptime
58% query resolution rate
M
Merchant Gateway
● Active
7,821
Users
61
Open Tickets
99.9%
Uptime
81% query resolution rate
C
Custodial Wallet
● Maintenance
7,328
Users
57
Open Tickets
98.1%
Uptime
64% query resolution rate
Recent Queries
Critical / Escalated Tickets
3 ActiveTKT-1041Exchange SaaScritical
Order book showing stale prices
Assigned to John D. · 5m ago
TKT-1038Exchange SaaScritical
FATF travel rule data missing on transfer
Assigned to Lisa M. · 1h ago
TKT-1032Merchant Gatewaycritical
Batch settlement delayed 48h
Assigned to Priya S. · 7h ago